Frequently Asked Questions
Q: Do I need a referral from the GP?
A: No. You may book an appointment online at any time without a referral. Full session fees will apply, although you may elect to use your private health cover. However, if you do have a referral and if your GP believes you qualify for a Mental Health Care Plan you will be eligible for a medicare rebate (for more information on this see the Fees tab).
Q: Is what I say to a psychologist confidential?
It is normal to be concerned about your privacy and confidentiality when sharing intimate details about yourself.
What you say to a psychologist is confidential and will not be passed on to anyone else without your consent except where: it is subpoenaed by a court; failure to disclose the information would place you or another person at serious and imminent risk; or if disclosure is otherwise required or authorised by law.
Q: What is the difference between a psychologist, psychiatrist and a counsellor?
A: A psychologist has undertaken a minimum of four years of university training. Clinical psychologists have undertaken six years of university training as well as additional professional development and supervision to maintain their registration. They are trained to assess, diagnose and treat mental health disorders. Their approach to treatment involves ‘talking’ therapies, including cognitive, behavioural, mindfulness and acceptance-based approaches that are scientifically proven to be beneficial. A psychiatrist is a medical doctor who specialises in psychiatric illness. Psychiatrists are licensed to assess and diagnose psychiatric disorders and prescribe medication. Some psychiatrists also offer therapeutic support but many are happy to work alongside a psychologist who provides that element of the treatment. The term ‘counsellor’ is more widely used to describe anyone who offers counselling services, including counselling psychologists, psychotherapists, school guidance officers and church ministers. Therefore, a counsellor’s specific qualifications or experience are more difficult to ascertain and you would need to enquire directly of the individual counsellor.
Q: I am not sure if it is bad enough to see a psychologist. Should I wait till it is more serious?
A: Often individuals delay seeking help until they feel they are at breaking point, and while we are certainly available to help you through the breaking point, we often see that fewer appointments would have been needed if we had seen the client earlier. If you aren't sure if it is 'bad' enough, please feel free to send us an email (email@example.com) and we can let you know if we think we will be able to help.
Q: Do you have a Cancellation Policy?
A: Yes, due to the high demand for appointments, Room to Grow Psychology has a cancellation policy for short notice cancellations.
If you cancel your appointment with less than 24 hours notice you will be charged $60.00. If you fail to show up for your appointment you will be charged the full cost of the session.
There is often a waitlist for appointments so by providing at least 24 hours notice this allows individuals on the waitlist to make arrangements so they are able to attend. If you cancel within 24 hours and your psychologist is able to fill the appointment they will waive the fee.
Q: Do you offer couples therapy?
A: No. Room to Grow Psychology can suggest some local psychologists who do offer this service upon request.
Q: Do you offer assessments or reports for court including family court assessments?
A: No. Room to Grow Psychology does not offer these services.
Q: Do you provide assessments for autism spectrum disorders?
A: No. Room to Grow Psychology does not offer this assessment. Rachel and Bronwyn do however work with children who have a diagnosis of Autism on areas such as social skills development and reducing anxiety.
Q: I am only available to schedule appointments at a certain time and that time is not available on your website. Can you see me at other times?
A: In some circumstances, we may be able to offer additional appointments or put you on the waitlist for a particular time. Please send through an email with your preferred day/time and we will contact you asap.